★★★★★ 5
My first time…and I like it.
Chairs can be tough to buy new without trying them out in person. You have no idea how it will feel, adjust, or breathe as you sit into it. The only way to know if what you’re getting is good or not is by taking a strangers word on the internet that it’s good. That being said, I’m very happy I listened to the strangers on this one.
Coming from exclusively leather, cushiony chairs my whole life, I had no idea what to expect out of its mesh cousin. I was looking for something comfortable like a leather seat with the added breathability that mesh provides. This chair hits all marks. It’s comfortable, it breathes, is fully adjustable and comes with easy to read instructions backed up by the best customer service I’ve ever received online in my last 20 years on the web.
The curves and contours of the chair fit my 5’10” 250 lb. frame nicely. The pneumatic adjustment is firm and cooperates well with any adjustments you might need. The upright position makes me feel like I slouch too much (which I probably do) and the lowest position almost makes me fall asleep (which I probably need). The casters glide as if on ice (after an upgrade, more on that later) and have no trouble changing course. The wheels might actually slide too well as now I have to plant my feet to stop myself on my wood floors. There is a “not included but provided upon request” lumbar pillow. The cushion is high quality but my back didn’t take to it very well. Not a knock on the chair, just my bad back. All in all, 5/5 so far.
All of Assembly is easy if you’ve ever put together any office chair ever. It’s the same. No surprises there. Steel construction with steel screws and a provided Allen wrench for the initial build. I would suggest using a battery powered drill at low speed for the screws. Having a power tool makes the job much quicker but isn’t necessary. All of the pieces are clean and free of any machining burrs. Again, 5/5.
Now we get to the customer service. The entire reason I decided to go with this chair was based on feedback provided by past customers. And I’m sure glad I listened. The lumbar pillow I spoke about only took a short email to acquire. Their friendly, helpful, and well spoken customer service agents are quick to reply and are always asking for feedback. I also mentioned earlier in the review that my casters were now good. That does mean the ones that it includes were not up to the standard of the rest of the chair for my weight. That being said, my wife, who is much smaller than I am, had no issues scooting around on the included wheels. Anyway, the company ended up sending me a replacement set of high quality nylon casters at no charge that tied up this experience in a nice little bow. The company did request the old wheels and base the be returned but the prepaid shipping label was provided. The option to have them arrange pickup of said items was also available. 5/5 with ease.
So there it is. My first review ever. I would be doing the manufacturer a disservice by not detailing the entire experience from exceptional construction to customer service rivaled by none. If you’re looking to give mesh chairs a shot, don’t be afraid. You will not regret it.
(I know this review was all positive. It was not sponsored. Unless you count the upgrades, but anyone can get those.)
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Reviewed in the United States on February 13, 2023
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